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Soft Play | Frequently Asked Questions

At Roe Valley Resort, indulgence isn’t just for the grown-ups, it’s an experience the whole family will remember. Whether you are dining with us, staying the night, or just popping in to experience the kids facilities, enhance your visit with our brand-new soft play facilities. Before you visit, check out our FAQs below.

What age is the soft play suitable for?


Our Soft Play is suitable for children aged 0-8 years old. There are dedicated play zones designed for different age groups to help everyone enjoy their visit safely.

Do children need to be supervised?


Yes. All children must be supervised by a parent or guardian at all times. Parents and guardians remain responsible for the children in their care throughout their visit.

How long is each session?


Each session lasts 90 minutes.

What are the opening hours?


We're open daily from 10:00am to 7:00pm.

Do I need to book in advance?


We recommend booking online in advance to guarantee your preferred session, especially during weekends and school holidays. Book here

How much does it cost?


Baby non-crawlers – Free

Children aged 3 and under – £5

Children aged 4+ – £6

Do adults need to pay?


Adults accompanying children do not require a play ticket.

What should children wear?


Children must wear socks at all times. Shoes are not permitted on the play equipment. We also recommend comfortable clothing that covers arms and legs where possible. For safety reasons, jewellery, watches and any sharp objects should be removed before entering the play area. Pockets should also be emptied of loose items.

Is food and drink allowed inside the play frame?


No. Food, drinks, chewing gum and glass items are not permitted within the play equipment.

Can babies use the soft play?


Yes. Baby non-crawlers can visit free of charge, and younger children have their own dedicated play area suitable for their age.

What safety rules should we follow?


To keep everyone safe, please remember:

  • One child per slide lane at a time.
  • Always go down slides feet first.
  • Do not climb up slides.
  • Do not climb on the netting.
  • Do not wait or play at the bottom of slides.
  • Be considerate of other children using the equipment.

Is the equipment cleaned and inspected?


Yes. The play area is checked daily and regularly maintained in accordance with the manufacturer's operating procedures. Frames, slides, nets, soft play features and safety equipment are inspected routinely before opening.

What facilities are available for parents?


Parents can relax in comfortable seating areas overlooking the play zones, with refreshments available nearby while children enjoy their session.

What happens if I arrive late?


You're welcome to join your booked session, but for fairness to all guests your session will still finish at the scheduled end time.

Who can I speak to if I need assistance during my visit?


Our team is always happy to help. Please speak to a member of staff if you have any questions or require assistance during your visit.

Galgorm

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